FAQ

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed to you. Additionally you can visit the Track My Order page to find order shipment detials.

No, we only ship within the United States.

Yes, pickup is available. The pickup location will be coordinated with you for each order. Please contact us at support@glacierpeakbio.com after placing your order to arrange pickup details.

If you receive a damaged item, the wrong item, or if an item is missing from your order due to our fulfillment error, you must contact us within 3 business days of the carrier's recorded delivery date.

To submit a claim, email support@glacierpeakbio.com and include:

• Your order number
• A clear description of the issue
• Clear photos of the outer packaging
• Clear photos of the contents received
• Clear photos of the packing slip, if included

If we verify that the issue was caused by our fulfillment error or shipping damage prior to delivery, we may provide a replacement or issue a refund to the original payment method at our discretion.

If a package is confirmed by the carrier as lost in transit before delivery, contact us at support@glacierpeakbio.com.

Any replacement or refund for a package confirmed lost in transit will be handled at our sole discretion, subject to carrier verification and claim review.

If a package is marked delivered but cannot be located, you should first contact the carrier and check with your local delivery office, mailbox location, parcel locker, front desk, mail room, or neighboring delivery locations.

Due to the nature of the products sold by Glacier Peak Biosciences, all sales are final except as expressly stated in our Shipping, Returns, and Refund Policy.

We do not accept returns, exchanges, or refunds for:

• Change of mind
• Ordering the wrong product, quantity, or size
• Misunderstanding of the product's intended use
• Refused delivery
• Incorrect shipping information provided by the customer
• Packages reported lost or stolen after delivery
• Opened, used, or improperly stored products

Do not return any item without prior written authorization from Glacier Peak Biosciences. Unauthorized returns will not be accepted or processed.

Available Discounts

Volume Discounts (Automatic):

• 5 items = 5% off
• 10 or more items = 10% off

Newsletter Subscriber Discount:

• Subscribe to our newsletter and receive a coupon for 10% off
• This discount is stackable with volume discounts

How Stackable Coupon Codes Actually Work

(Why 10% + 10% ≠ 20% Off)

Stackable coupon codes are an awesome way to maximize savings—but they're also commonly misunderstood. Many people assume that if you stack a 10% off code with a 10% off code, the result must be 20% off. Unfortunately, that's not how coupon stacking works.

What "Stackable" Really Means

When coupon codes are stackable, it means you're allowed to apply multiple discounts on the same order. But these discounts are always applied sequentially, not additively.

In other words:

• You apply the first discount to the original price.
• Then you apply the second discount to the remaining balance, not the original price.

This is how WooCommerce, Shopify, Square, Amazon, and virtually every e-commerce platform handles multiple discounts.

Example: 10% Off + 10% Off

Let's use a simple $100 product so the numbers are easy to follow.

Step 1 — Apply the first 10% Off Code

• Original price: $100
• 10% off = $10 discount
• New subtotal: $90

Step 2 — Apply the second 10% Off Code

• This 10% is NOT taken from the original $100.
• It is taken from the remaining $90.
• 10% of $90 = $9 discount
• Final total: $81

Final Discount Total

• Original price: $100
• Final price after stacking: $81
• Actual total discount = 19% off, NOT 20% off.

Why You Can't Simply Add Percentages

Percent-off coupons are multipliers, not simple addition.

• A 10% discount leaves you with 90% of the price remaining.
• Then another 10% discount removes 10% of that remaining 90%, not 10% of the original.

So stacking discounts compounds them; it doesn't add them. The formula looks like this:

Final Price = Original Price × (1 – 0.10) × (1 – 0.10)
Final Price = 100 × 0.90 × 0.90 = $81

Bottom Line

Stackable coupons provide amazing savings, but they don't combine linearly. Two 10% off codes (volume + newsletter) is still a great deal, but it equals 19% off total due to how sequential discounts work, not 20% off.

To ensure the fastest resolution to your inquiries, please structure your customer service emails as follows. We aim to respond to all emails within 24 hours during the standard business week. Please note that during holidays, response times may be slightly longer.

Note: Due to legal regulations, any emails regarding product usage will not receive a response.

Please Provide:

• Order #
• Name of Person Ordering
• Description of Issue

This will help us resolve your issue as quickly as possible!

Email: support@glacierpeakbio.com

Our products undergo HPLC testing at a reputable 3rd party lab. For testing results on our products, you can find Certificate of Analysis on each product page. Also found on our Certificates of Analysis page.

FedEx is our primary carrier for all orders; USPS is used for shipments to any PO Boxes or Apartments.

US Credit/Debit Cards.

No. All products sold by Glacier Peak Bio are intended solely for in vitro laboratory research, analytical, and development purposes only.

Products are not for human or veterinary use or consumption and are not intended for medical, clinical, therapeutic, diagnostic, cosmetic, food, or drug use of any kind.

The statements made on this website have not been evaluated by the U.S. Food and Drug Administration. Products are not intended to diagnose, treat, cure, or prevent any disease.

No. Glacier Peak Biosciences does not provide medical advice, prescriptions, treatment recommendations, dosing guidance, reconstitution guidance, or consultations of any kind.

Any communication from Glacier Peak Bio should not be interpreted as medical, clinical, or therapeutic advice.

You must be at least 21 years of age to purchase products from Glacier Peak Biosciences.

By placing an order, you represent and warrant that:

• You are a qualified researcher or are purchasing on behalf of a legitimate laboratory, institution, business, or other research-based operation
• You understand the nature of the products being purchased
• You are familiar with the health and safety risks associated with the handling, storage, use, and disposal of such products
• You will use all products in compliance with applicable federal, state, and local laws

Glacier Peak Biosciences reserves the right to refuse or cancel any order if we believe a product may be used for any purpose other than legitimate research.

Glacier Peak Rewards

Glacier Peak Rewards gives customers points on qualifying purchases that can be redeemed for future discounts.

How are points earned?

Customers earn 5 points for every $1 spent on qualifying product purchases. For example, a $100 product order earns 500 points.

How much are points worth?

Every 100 points equals $1 in reward value.

500 points equals $5 off
1,000 points equals $10 off
2,500 points equals $25 off
5,000 points equals $50 off
10,000 points equals $100 off

How do customers redeem points?

Log into your account, open the Loyalty Program section, select Redeem Points, and choose an available reward for a future order.

What earns points?

Points are earned on qualifying product purchases. Points are not earned on taxes, shipping, discounts, gift cards, store credits, or previously redeemed rewards.

When are points added?

Points are added after an order is completed. If an order is cancelled, refunded, or reversed, related points may be removed from the account.

Do customers receive points for creating an account?

Yes. New customer registration earns 100 points.

How does the referral program work?

Customers can share their referral link with a friend. When the friend places a qualifying first order, the referring customer receives 2,000 points, equal to $20 in reward value. Referral rewards are issued after the referred order is completed.

What does the referred friend receive?

The referred friend receives the available first purchase referral discount shown in the Loyalty Program section.

Can referral rewards be combined with other discounts?

Referral rewards may not be combined with other discount codes, volume discounts, promotional offers, or other reward redemptions unless specifically stated.

Can rewards be used with discount codes?

Loyalty rewards may be used with eligible discounts when available. Some promotions, volume discounts, referral offers, or reward redemptions may not be combined.

Do points expire?

Points may expire after 12 months of account inactivity. Account activity includes placing a qualifying order or redeeming points.

Can points be exchanged for cash?

No. Points have no cash value and can only be used for eligible reward discounts through Glacier Peak Biosciences.

Can points be transferred?

No. Points are tied to the customer account that earned them and cannot be transferred, sold, or combined with another customer account.

Can the rewards program change?

Yes. Glacier Peak Biosciences may update, modify, pause, or end the rewards program at any time, including point values, earning rules, redemption levels, referral rewards, and eligibility requirements.